top of page
  • How does borrowing equipment on Shrent work?
    Once renters have identified the item they wish to rent, they are asked to confirm details and submit payment. Once payment is submitted, rental owners are asked to accept the rental before any money is transferred.
  • How are payments handled?
    Shrent makes payments easy, automatic, and safe. When renting, you will be asked to input credit card details at checkout via our secure website. After your request has been approved by the owner, you credit card will be charged automatically, but no funds will be deposited to the owner until the rental period has ended.
  • Is inputting my payment information safe?
    Yes! Keeping your sensitive information safe is a top priority for us. Shrent does not store payment information. All your information is handled by Stripe, a payment gateway that stores information on its encrypted and PCI compliant servers. For more information on how Stripe handles security, please click here. Stripe is a trusted platform used by some of the world’s biggest e-commerce sites.
  • Why should I always communicate and pay directly through Shrent?
    When you communicate and pay through the Shrent platform, you are protected by our Terms of Use and Privacy Policy. We also offer secure payment methods and can help should a dispute between the renter and owner arise. Messaging and exchanging payment outside of the Shrent platform open users up to fraud and/or harassment. For more tips on how to stay safe, please read our Safety Tips.
  • What if an owner declines my request?
    If an owner cancels your request, you will not be charged.
  • Can I message the owner before renting the equipment?
    Yes, renters are allowed to message equipment owners at any stage in the process by going to the rental owner’s profile.
  • How should I arrange the handover and return?
    Renters and owners can communicate freely. All equipment handovers and returns are to be scheduled directly between both parties. We recommend discussing this before booking any transaction to ensure that equipment can be exchanged conveniently (i.e., time, day, location, transportation). Please read Safety Tips before meeting anyone in person.
  • What if I break or damage an item?
    We ask that you communicate any issues directly with the rental owner. Many times, we find that issues can be directly resolved between both parties. However, if there is an issue, please contact support@shrent.com.
  • What happens if there is an issue with the item I rented?
    We encourage renters to fully inspect the item before accepting rentals. If there is an issue during the rental period, always reach out to the owner first. If the issue cannot be resolved amicably between both parties, please reach out to us at support@shrent.com. For more information on maximizing your Shrent experience, please review our Safety Tips.
  • How does Shrent protect me?
    You are protected by Shrent’s Terms of Use and Privacy Policy. We also help keep transactions safe and secure should a dispute between a renter and owner arise. Our goal at Shrent is to bring people together while making like more efficient and profitable for all. For more information on maximizing your Shrent experience, please review our Safety Tips.
  • What is the cancellation policy?
    If you cancel more than three (3) days before your reservation begins, you will receive a full refund. All renters who cancel within 3 days of reservation start will be returned 80% of the rental cost. Renters who cancel a reservation after a rental period starts will receive no refund. If there is an issue with the rental that cannot be resolved amicably between both parties, please file a dispute.
  • How do I cancel my rental?
    Renters must file a dispute to request a cancellation. If you cancel more than three (3) days before your reservation begins, you will receive a full refund. All renters who cancel within 3 days of reservation start will be returned 80% of the rental cost. Renters who cancel a reservation after a rental period starts will receive no refund.
  • How do I make money using Shrent?
    Shrent helps equipment owners make money off their idle equipment. Owners set their own prices and availability. Once the equipment is rented, Shrent will deposit the rent payment, minus Shrent’s commission, into the owner’s account at the end of the rental.
  • How and when do I get paid?
    Owners must provide a bank account where payouts can be automatically deposited. Your bank account information is securely stored with a third-party and will not be used for any other purpose. Once a rental is completed, owners are paid. Payment can take up to seven (7) days.
  • Does it cost to list on Shrent?
    No, listings are free. Our goal is to help equipment owners make money off their idle equipment.
  • How much should I charge for my equipment?
    In order to ensure quick rentals, we recommend that you set competitive pricing.
  • What if someone damages my equipment?
    All issues should first be discussed between renter and owner. If the parties cannot reach an amicable solution, Shrent offers equipment protection. You can find out more about Shrentsurance here.
  • What happens if a rental request expires before I can approve it?
    No problem at all. Simply reply to the renter’s message, asking them to place another rental request. However, there is no guarantee as the renter might have placed a reservation with another owner.
  • What if I need to cancel an already scheduled rental?
    There is no penalty if a rental owner cancels more than three (3) days before the reservation begins. If an owner cancels within 3 days of reservation start or once the rental period has begun, they will be charged 20% of the total rental amount. If there is an issue with the rental that cannot be resolved amicably between both parties, please file a dispute.
bottom of page